It looks like you might not be logged in, you purchased the content using a different email, or you logged in on a different device. Here are the two easiest ways to quickly access your content:
Once you are logged in, you will see all your purchased content in the "My Orders" section in the main menu.
If you still have trouble, try clearing your browser cache or using an incognito window.
Open the event page and scroll down to find the replay. Select the play button on the recording when it is available.
A replay may take time to process after a live stream ends. Check the event page for updates from the creator.
You can only access content from one device at a time. If another device logs in using your credentials or an email link, it will automatically log you out. To prevent this, never share your order confirmation or login emails with others.
Premstream is a pay-per-view streaming platform that helps creators bring live events and recorded content directly to their audiences. Viewers purchase access to the events or content they want to watch.
For live events, you get access to the live stream and the event replay for at least 14 days. You may also receive additional content provided by the creator.
For recorded events, you get access to the content included with your purchase. Check the event page for details before ordering.
Payments are processed through Stripe. Use one of the payment methods displayed at checkout. Available options may include credit and debit cards, Apple Pay, and Google Pay, depending on your device and location.
You can watch Premstream content in a web browser on a desktop, laptop, smartphone, or tablet. Use an up-to-date browser and a stable internet connection.
Playback on smart TV browsers can vary by model. If you have trouble, try a computer, phone, or tablet.
After purchasing access, log in with the same email used for the purchase. You can find your purchased content in the My Orders section.
You can also open your event through the link in your order confirmation email.
For a live event, check the scheduled start time and time zone on its page and sign in a little early.
Sign up as a content provider to get started with selling access to live events and recorded content on Premstream.
For help getting started, email support@premstream.com with a description of the content you would like to stream.
Check the event page and your order confirmation for the access period. Sign in with the email address used for your purchase whenever you return to watch.
If the access period is unclear, contact the event creator before ordering. Do not assume that access is permanent.
Refresh the page and check your internet connection. Close other tabs or apps that are using bandwidth, then try an up-to-date browser. If the player offers quality settings, a lower video quality may help on a slower connection.
If the problem continues, email support@premstream.com with the page link, your device and browser, and any error message you see.
Check your spam or junk folder and search your inbox for Premstream. Make sure you are checking the email address used for your purchase.
You can also use Signup/Login to sign in with that email address. If you request a new authentication email, use the most recent link. Contact support@premstream.com if you still cannot access your purchase.
Keep your login details, authentication links, and order confirmation emails private. Access is limited to one device at a time, so another person signing in with your details can interrupt your viewing.
For access for additional viewers, contact the event creator to discuss the available options.
For questions about content, schedules, or a refund request, contact the event creator. Include your order number and the email address used for your purchase.
For sign-in or playback problems, email support@premstream.com. Include the page link and a description of the issue, but never send your password or full payment card details.